Frequently Asked Questions
Everything you need to know about your journey to better sleep.
What materials are used in Quokka Beds products?
We prioritize sustainability and comfort by using premium, sustainably sourced timber and organic cotton fabrics to ensure a healthy sleeping environment.
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer a trial period for your mattresses?
Yes, we offer a 100-night comfort trial. If you are not completely satisfied with your mattress, you can return it for a full refund or exchange.
Are Quokka Beds easy to assemble?
Absolutely. Our bed frames feature a tool-free assembly system designed to be completed by one person in under 15 minutes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free payment options like Afterpay and Zip.
Is there a warranty on your furniture?
All Quokka Beds frames come with a 5-year structural warranty, while our mattresses are covered by a 10-year limited warranty against manufacturing defects.